Mirrah Refund and Return Policy

At Mirrah, we take pride in the quality and purity of our masalas. We want you to be completely satisfied with your purchase. Please review our policy regarding returns, replacements, and cancellations.

Return & Replacement Policy

We offer a straightforward replacement policy to ensure you receive the best quality products.

Quality Concerns at Delivery: If you are unsatisfied with the quality of the product upon delivery, you may return it immediately to the delivery personnel.

Post-Delivery Feedback: If you are unable to inspect the product at the time of delivery, you have 24-48 hours to raise a complaint regarding product quality.

Note: To help us improve and provide feedback to our team, we require you to share images of the unsatisfactory items when raising a complaint.

Our Solution: Upon receiving a valid complaint and images, we will collect the unsatisfactory product and replace it with a fresh one.

Incorrect Orders: If the products you receive do not match the order you placed, we will promptly replace them with the correct items.

Manufacturing Defects: We will gladly replace any packets that have a demonstrable manufacturing defect.

Delivery Issues

Please ensure your delivery details are accurate.

If a delivery fails on the first attempt due to an incorrect/insufficient address, the recipient being unavailable, the premises being locked, or a refusal to accept the package, you will still be charged for the order. No refunds will be issued in these circumstances.

If you request re-shipping after a failed attempt, an additional delivery charge of ₹30 will apply.

Cancellation & Refund Policy

Cancellations: We currently do not accept order cancellations once an order has been placed.

Refunds: We operate on a strict no-refund policy. We are committed to resolving issues through our replacement process outlined above.